Find Us
1.800.565.9744
Member Portal
New Applicant Portal
Licence Status Check

How to Retrieve Password

Print this page

When you first register with CRNNS, you are assigned a unique registration number and password. This registration number is accessible at any time through the Licence Status Check and allows you, as a nurse, to log into the Member Portal and submit your licence renewal application, pay the fee as well as update your contact information, access licence renewal receipts from previous years and request a change of name.

Since the Member Portal is used primarily for the licence renewal process, we understand that it can be difficult to remember your login details from year to year. Please carefully follow the instructions below to log into the portal.

How to Find Registration Number

Visit the Licence Status Check on our website to retrieve your registration number.

How to Retrieve Portal Password

Follow these simple steps to retrieve your password:

  1. Visit the Member Portal
  2. Click on “Forgot Your Password”. This will trigger the system to send instructions on how to reset your password to the email address that you provided on last year’s licensure application.
  3. New this year, you will receive a hint as to which email address the password reset instructions has been sent. For example, if the email you provided is ‘test123@gmail.com, it may display as ‘t***1**@**ail.com. If this is the correct email address, please proceed to step 4. If you would like to change the email address on file, please contact us to have your information updated.
  4. Check your inbox for an email with instructions on how to re-set your password

This email should arrive within a few minutes. Please also check your junk and/or spam folder for this email. The reset link is only active for 24 hours until it expires. If you wait longer than 24 hours to reset your password with the link provided, you will have to complete this process again.

When Email Instructions Do Not Arrive

The instructions on how to retrieve your password are sent to the email address that you provided on last year’s licensure application. At times, individuals do not receive the email instructions because they:

  1. Inputted the wrong email address on the application
  2. Changed their email address in the last year without notifying us
  3. Are checking the wrong email if they have multiple addresses (work, personal, etc.)

If you do not receive the email instructions within a few minutes, this likely means that one of the three issues above have occurred. Before reaching out to us, please make sure that you follow the four-step process noted above because this will likely shed light on which email address the password reset instructions was sent.

If the issue persists, email us or phone 902.491.9744 ext. 221/249 to confirm your email address or to provide us with a new one. During this time of year, as thousands of applications are being processed, we receive a higher than normal volume of phone calls and email. While we do our best to respond in a timely manner, it may take up to five business days to receive a response. We truly appreciate your patience and understanding.

×
×
×
×
×
×
×
×
×